PURPOSE:
To provide a mechanism to define the relationship between Oncology Consultants and its patients and to emphasize the need for the observance of the rights and responsibilities of patients.
POLICY:
Our foremost concern is to provide for our patients' health care needs, while recognizing their dignity as human beings. We support and protect the fundamental human, civil, constitutional, and statutory rights of each patient according to the following procedure:
PROCEDURE:
Our patients have the right to:
expect us to operate according to a code of ethical behavior
expect impartial, considerate, and respectful care regardless of race, religion, sex, national origin, age or handicap
obtain from your physician current information concerning your diagnosis
treatment, and prognosis in terms you reasonably can be expected to understand
receive from your physician information necessary to give informed consent before any procedure or treatment. Except in emergencies, such information should include the specific procedure or treatment, the medically significant risks involved, and the probable duration of incapacitation. Where medically significant alternatives for care or treatment exist, or when you request information concerning medical alternatives, you have the right to that information
know who is responsible for your care and participate in planning for treatment. You may also refuse treatment to the extent permitted by law, and should be informed of the medical consequences of your action
receive every consideration of privacy concerning your medical care program. Case discussion, consultation, examination, and treatment should be conducted discreetly; and all communications and records pertaining to your care are treated as confidential
prompt assessment and management of your pain by health care professionals who are committed to bringing you comfort
expect that within our capacity, we will respond to your requests for services. We provide evaluation, service, and/or referral as indicated by the urgency of the case. You have the right to receive complete information and explanation concerning the needs for an alternative to transfer you to another facility
present complaints regarding quality of care. Complaints may be presented in person or in writing to the department leader, or administration; and you will receive a response. Presentation of a complaint does not compromise your future access to care
access protective services
obtain information about any relationship of this cancer center to other health care and educational institutions, as concerns your care
expect reasonable continuity of care and that you are informed by your physician of continuing health care needs following discharge
receive a reasonable estimate of charges, on request, before treatment and an explanation of your bill, regardless of source of payment. Have the right to receive full information on the availability of known financial resources for your case and, if you are eligible for Medicare, to know that our group accepts the Medicare assignments of benefits
know the regulations that apply to your conduct as a patient.
MyOC Link
The Care Team at Oncology Consultants is committed to your personal care. The MyOC link below offers you access to our secure patient portal. If you have not already enrolled in MyOC, please ask your nurse how to get started!
Financial Counseling
We're committed to relieving the stress and worries of the financial aspects of patients' care.
Clinical Trials
When you're diagnosed with cancer, it's important to have every option for treatment at your disposal.
MyOC Link
©2012, Oncology Consultants
